RETURNS

At Reezbotic, we always stand by our products and services with a promise of complete satisfaction. 

If for any reason you are not completely satisfied with our product, we have a 30-day return policy, which means you can return the product for a full, no-questions-asked refund in the original form of payment.

Please make sure the items are complete, in perfect condition — unused, unwashed, undamaged — with attached labels and original packaging. Once we receive the items back, they will be inspected. We will send you a confirmation to the email address you provided.

Steps To Follow:

  • Kindly email us at sales@reezbotic.com with a request for a return label. 
  • Upon receiving your request, our team will send you the shipping address of the closest warehouse where you can mail the product you would like to return.
  • To assure your refund please use a reliable shipping carrier to return your items. We highly recommend to provide the tracking number so that we can track the parcel if needed. We will not be responsible for lost or missing packages. It is the customer's responsibility to pay the cost of shipping for returns.
  • Kindly make sure you send the item back as a gift as we will not be able to cover customs fees for returns.

Why Am I Being Charged A Restocking Fee?

If 30 days have gone by since the day of delivery, unfortunately a 20% restocking fee will be assessed. There are certain fees such as credit card processing fees as well as logistics fees that are simply unrecoverable to the company whether an order is completed or not. This amount will be deducted from the total refund eligibility. We as a company wanted to continue offering great value here at Decor Lane, and therefore had to take these costs into account.

Refunds

As soon as we receive the return from you to our warehouse, we will begin to process the return. The money will be deposited back to the original method of payment. Please allow 10 business days for the refund to process.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@reezbotic.com 

Exchanges:(if Applicable)

Exchanges are managed on a case-by-case basis. Our customer service team will get in touch to discuss further details.

When Will I Receive My Exchange?

Your new order will be released for processing as soon as our warehouse has received and inspected your return. All orders will take an additional 1 - 2 business day to process and ship from our warehouse, regardless of the shipping method. 

What If The Item Is Defective?

If you have received an item with a manufacturer’s defect — e.g. broken stitches, open seams, cracks — you are eligible for a full refund, including all shipping and handling costs. Please reach out to our customer service team within 30 business days of delivery and we’ll be happy to help! For your convenience, we can also arrange for a courier company to pick up the package from your home at no cost.

Delivered But Not Delivered

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the courier company as soon as possible to investigate this issue.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound. 

You can always contact us for any return question at sales@reezbotic.com.