Frequently Asked Questions

BEDDING

What is a Duvet Cover?

A duvet cover is similar to a pillow cover/pillowcase. A duvet cover is what slips over your duvet, serving as a protective layer and the most visible part of your bedding. People opt for duvet covers due to their popularity, though there are many factors to consider prior to making a purchase. Duvet covers are machine washable, generally inexpensive, comfortable, and easy to switch out if you get bored of one style.

What is the difference between Duvet & Comforter?

A common misconception about duvets and comforters is that they are synonymous. Unlike a duvet, a comforter can be used without any cover. Comforters typically are thick and fluffy (making them especially great in colder weather), are covered in a durable fabric, and filled with down or synthetic fibers. Comforters come in many colors, patterns, and designs, as they are typically used without any cover over them.

SHIPPING

How long will it take to get my order?

It usually takes 1-2 days for processing the order. Once we process the order, we send it to the shipping carrier the next working day. Once you order has been shipped it usually takes 4-7 business days to arrive. However fragile products and furniture may take longer, up to 7-15 business days. Shipping details will be provided in the confirmation email sent upon completion of the order.

Will My Item Be Sent In One Package?

For logistical reasons, and for express shipment, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any questions, please contact us and we will do our best to help you out.

How can I Track My Order?

We understand how important is to track your order. Once your order is processed and shipped (usually 1-2 business day), We will send out a shipping confirmation email to you, which will include a tracking number.  If you do not see your tracking email in your inbox, be sure to check your spam and junk mail folders, because sometimes our stuff will wind up in there.

Do you ship overseas?

We are sorry to inform that we currently only ship within 48 states in USA. 

RETURNS

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Just email us directly and we’ll take you through the process.

PAYMENT

How secure is your site?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit Card payments will also be verified through the 3D secure procedure.

What type of payments do you accept?

We accept all major credit/debit cards. Alternatively, you can finalize your order with PayPal payment service.

Do you save my card information?

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

OTHER

Any other question?

You can contact us through our contact page! We will be happy to assist you.